My Notes:
37 Signals book
GET MOVING
LESS IS MORE
BE OPINIONATED
“Make a dent in the universe”
- Want customers to say “this makes my life better”
- Don’t wait for someone else to make the change you want to see happen.
“Scratch your own itch”
- Work on something you need the solution to. That way you can answer all the “how should this work” questions.
“Start making something”
- An idea means nothing without action.
“Making the call is making progress”
- Decisions are progress
- Don’t delay. You’ll get going faster if you just make a decision and run with it.
- You can build on top of decisions, you can’t build on top of indecision.
“You need less than you think”
- What can you get by without? Just get going with the least you can.
“Embrace constraints”
- Limited resources force you to be creative.
- The less you have and do, the more efficient you can be.
“Build half a product, not a half-assed product”
- Cut things out to make the whole better.
- Including “good” brings the quality down from “great”.
- Allocate the resources to the best parts.
“Start at the epicenter”
- Start with the stuff you HAVE to do.
- “If I took this away, would what I’m selling still exist?”
- A hotdog stand isn’t a hotdog stand without hotdogs.
- Which part of your equation can’t be removed?
- If you can continue to get by without that thing, then it’s not the epicenter.
- When you find it, focus all your energy on making it the best it can be.
- Everything else depends on that foundation.
“Be a curator”
- Leave stuff out to make the other stuff better.
- Have good reasons for leaving the stuff in that you do leave in.
“Throw less at the problem”
- If things are going poorly, cut back resources. DON’T add more (as is the tendency…”add more programmers!!!”)
- – tighter deadline
- – fewer resources
- – force focus
- – less budget
“Focus on what won’t change”
- What people will want today and ten years from now.
- fast (or free) shipping, great selection, friendly return policies,
- affordable prices, reliability, affordability, practicality,
- speed, simplicity, ease of use, clarity.
- fashion fades, substance stays.
“Ignore the details early on”
- Do early designs with a sharpie marker, not a pen.
- Broad strokes before focusing on details.
“Get it out there”
- Launch now
- Put off anything you don’t need for Launch. You may find you never need it.
“Draw a line in the sand”
- Why are you doing what you’re doing?
- Great businesses have a point of view, not just a product.
- A strong stand attracts superfans.
- If no one’s upset by what you say, then you are probably not pushing hard enough. And you’re boring.
- And you have to LIVE it. Don’t just write it down.
“You can’t make just one thing”
- Sell your by-products
- What do you create just by making your stuff?
- how-to videos/posts
- customer lists
- pieces of software
- etc.
“Reasons to quit”
- Why are you doing this?
- What problem are you solving?
- Is this actually useful?
- Are you adding value?
- Will this change behavior?
- Is there an easier way?
- What could you be doing instead?
- Is it really worth it?
“Good enough is fine”
- Find a Judo solution, maximum efficiency with minimum effort.
- Build something that gets the job done, and move on.
- Don’t look for the complicated solution.
“Quick wins”
- Build momentum by getting things done and moving on.
- It will keep you motivated.
- What can we do in two weeks?
“Don’t be a hero”
- Don’t be afraid to quit
- Reassess if something is taking longer than you thought, get someone else’s perspective.
“Make tiny decisions”
- Make effectively temporary decisions
- Attainable goals, build momentum.
“Pour yourself into your product”
- Decommoditize your product
- Competitors can never copy the you in the product
“Pick a fight”
- If you think a competitor sucks, say so.
- Being the anti-_____ is a good way to differentiate yourself.
- Having enemies gives you a great story to to tell customers.
“Underdo your competition”
- Solve the simple problems, and leave the hairy ones to them.
- Don’t shy away from the fact that your products do less.
- Highlight it.
- Sell it as aggressively as competitors.
“Say no by default”
- Get in the habit of saying no.
- Customer is not always right…they may not be your customer.
- Don’t be a jerk, just explain why, and recommend a competitor.
- Be able to say “I think you’ll love it, because I love it.”
“Let your customers outgrow you”
- You can’t be everything to everyone.
- Be true to a *type* of customer more than a specific individual customer
- Don’t change the product to suit advanced customers and alienate new customers
“Be at-home good”
- Suprirse people in their house, not just in the store
- Like free expedited shipping after they order or on their first order.
- Under promise and over deliver.
- Longterm relationship, not one night stand.
“Build an audience”
- Get people coming to you.
- Speak, write, blog, tweet, make videos.
“Don’t out-spend, out-teach”
- Teaching builds a stronger bond between your customer and you.
- Just pandering to them isn’t going to beat out the competition.
- No hype.
- What can you tell the world about what you do that is informative, educational, and promotional?
- Go behind the scenes and show people how things work.
- Letting people behind the curtain creates a bond.
“Nobody likes plastic flowers”
- Be honest and don’t hide your flaws.
- Keep things clean and unencumbered, but don’t sterilize.
- Pare down to the essence, but don’t remove the poetry.
- Show the latest version of what you’re working on even if it’s not done yet.
“The myth of the overnight sensation”
- It takes time to be an overnight sensation
- Seek slow and measured growth.
“Own your bad news”
- When something goes wrong, someone is going to know.
- Tell it first to get your version as the defacto
- And even if they wouldn’t have found out, you give them confidence in you.
“Decisions are temporary”
- Don’t make up problems you don’t have yet.
- Try something out if it does work now…even if it doesn’t look like it will work in the future and won’t scale.
“4 letter business words, you should not use”
- Need, Must, Can’t, Easy, Just, Only, and Fast.
- Generally lead to minimalizing someone else’s contribution.
“Inspiration is perishable”
- If you want to do something, you’ve got to do it now.
- You can’t put it on a shelf and wait two months to get around to it.